HELP AT THE MACHINE
Find your next
connection step.
Choose what you see. These are instructions from how Parmirs machines work, not a remote diagnosis. You can read them without signing in or providing a recovery key.
The WiFi sign-in page does not open
Confirm the local network
Join the WiFi name shown at this machine. A mobile-data connection alone cannot reach its local sign-in page. An initial “No internet” message can be normal before activation.
Open the local page
Use the phone's WiFi sign-in notification. If it does not appear, type http://10.0.0.1 into the browser address bar while connected to the store WiFi. This address works locally; it is not the public Parmirs website.
Check what is redirecting the request
A VPN, encrypted DNS or automatic switching to mobile data can prevent a local portal from opening. If you choose to pause one briefly for sign-in, restore it afterward. Do not install certificates or bypass an HTTPS warning to reach banking or email sites.
If the page still will not load
Ask the attendant whether other devices on that same WiFi can open it. Give the network name, machine location, phone/browser and error text. Never share a password or recovery credential.
Keep these details for the attendant
Your machine or branch, approximate time, what the page shows, and the recorded amount if a payment is involved. A screenshot with private credentials hidden can help. Never send bank details, passwords or your WiFi recovery key.
Start with the attendant for immediate help. You can also contact the operator. For an explanation of the whole process, use the connection guide or FAQ.