TROUBLESHOOTING
When something
isn't working.
These are the problems customers report most. For first-time steps, see how to connect.
Opening the connection page
Stay on the store's WiFi and use your phone's sign-in notification. If it does not appear, type 10.0.0.1 in a browser. This address works only on that local network. If it still fails, follow the sign-in page guide.
Common questions
The portal opens, but the internet does not work.
The phone can reach the local machine, but there may be no active session or upstream connection. Check your recorded balance and portal status, then ask the attendant if it remains disconnected.
The phone says “No internet” before I start.
The local network can restrict general browsing until an eligible session starts. Stay on the correct WiFi and open the local portal address above.
Can I continue my own time at another CleanDay?
Participating connected machines support your own remaining WiFi time, one machine at a time. Keep the same browser and your private recovery code. If automatic recognition is unavailable, follow the recovery option shown by the portal. A different browser or a cleared browser can lose its saved key. Never share the code or post it in a support screenshot.
Will an ad replace the time I already paid for?
Eligible promotional time and coin purchases are recorded for your WiFi service. A new coin purchase can add time; do not assume that watching a preview or seeing a video without completion has credited a reward. Check the saved and active balances on the portal.
Can I pause a running WiFi session?
Pausing is not supported. Active time runs continuously. Moving a personal balance between supported locations requires the previous active connection to settle first.
My video finished, but I cannot see the reward.
Check the completion message, saved time and daily limit. Note the store, approximate time and visible error, and contact the attendant. Reward troubleshooting explains what to check.
What about PC-time rewards?
Use your assigned MEGAMAXX PC and ask the counter about the current offer. WiFi credit cannot be converted into PC minutes. PC-time guide →
For help, use our contact page or the guides. Do not send passwords, recovery codes or banking credentials.