GUIDE · TROUBLESHOOTING
Why the sign-in page
won't open.
Coin WiFi and most shop WiFi use a "captive portal". Until you have time, the network answers every web address lookup with its own local address, so your device is steered to the connection page. On our machines that address is 10.0.0.1. Anything that makes your device bypass the local network's answers can stop the page from appearing. These are the usual causes.
Try this first: type the address yourself
Stay on the store's WiFi, open a browser and type 10.0.0.1 in the address bar, not the search box. If the page loads, your connection is fine and only the automatic pop-up failed. Tap Insert Coin as usual.
1. Your phone is still using mobile data
Phones may quietly stay on mobile data when a WiFi network reports no internet, and then the local address can't be reached. Turn mobile data off for a moment, or tap "Stay connected" or "Use without internet" if your phone asks. After your internet has started you can turn it back on.
2. A VPN is running
A VPN sends all traffic to its own server, which your device can't reach yet, so the local page is never seen. Disconnect the VPN, finish connecting, then turn it back on. Check for "always-on" VPN settings and security apps that include one.
3. Private DNS or secure DNS is on
Encrypted DNS goes past the local network, which is how the steering described above gets bypassed.
- Android: Settings, then search for "Private DNS", and set it to Automatic or Off while you sign in.
- Chrome: Settings, Privacy and security, Security, and turn off "Use secure DNS".
- iPhone: check Settings, General, VPN & Device Management for a DNS profile or app and turn it off for now.
- Laptop: remove any custom DNS server from your WiFi settings and set it to automatic.
4. The browser insists on a secure site
If your browser opens with a bank or email tab, it may show a security warning, because the network is intercepting that address. Don't click through it. Open a new tab and type 10.0.0.1 instead.
5. You joined the wrong network
Your phone may auto-join another saved network nearby. Look at the network name in your settings and compare with what's displayed at the machine, or ask the attendant.
6. Your phone keeps changing its WiFi address
The machine identifies a connection by its network and WiFi (MAC) address. Privacy features that rotate the WiFi address can make your phone look like a new device, so time may seem to vanish. In the settings for this WiFi network, choose a fixed private address or the equivalent. Then reopen the connection page.
If the page opens but the internet doesn't work
Then your phone is reaching the machine, but there may be no active session or the store's upstream connection may be down. Check the status on the connection page, and ask the attendant before inserting more coins.